Privacy Policy

1. Scope of this Privacy Policy

This Privacy Policy (“Policy”) applies to the personal information collected and processed by supput.com when you interact with us as a customer. It includes interactions with our websites, digital experiences, stores, online or offline events, promotions, and other products or services offered through supput.com's Platform. This Privacy Policy also covers personal information collected and processed when you subscribe to receive marketing communications from us, communicate with us, or engage with us via our Platform, as well as your participation in contests, sweepstakes, and surveys.

Please note that specific privacy notices may apply to certain personal information collected and processed by supput.com. For example, we may provide additional notice if you choose to participate in a particular partner promotion. This Privacy Policy does not apply to personal information collected and processed if you work for us as an employee or independent contractor, apply for a job at supput.com, or interact with third-party partners or websites linked to or accessible from supput.com's Platform.


2. Collection of Personal Information

supput.com collects personal information directly from you, automatically when you use our Platform or interact with us, and from third parties. The definition of "personal information" depends on the applicable law in your jurisdiction. For the purposes of this policy, "personal information" refers to information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an individual or household. This does not include aggregated or de-identified information that cannot reasonably be used to infer information about, or be linked to, a specific individual or household.

When you make a purchase from our store, we collect the personal information you provide, such as your name, address, and email address. When you browse our store, we automatically receive your computer's internet protocol (IP) address to gather information about your browser and operating system.

If you give us permission, we may send you emails about our store, new products, and updates.


3. Your Consent

How do we obtain your consent?

By providing us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you implicitly consent to our collection and use of that information for the specified purpose only.

If we request your personal information for a secondary purpose, such as marketing, we will either ask for your explicit consent or provide you with the opportunity to decline.

How do you withdraw your consent?

If you change your mind after opting in, you may withdraw your consent for us to contact you or continue collecting, using, or disclosing your information by contacting us at [email protected].


4. Disclose and Share of Personal Information 

We may disclose your personal information if required by law or if you violate our Terms of Service. 


Links

When you click on links within our store, they may direct you to external websites. We are not responsible for the privacy practices of these websites and recommend that you review their privacy statements.


5. Children's Privacy

We do not knowingly collect personal information online from children under the age of 13. If you are a parent or guardian and believe we have collected your child's information, please contact us at [email protected].

By using this site, you represent that you are of legal age in your state or province of residence, or that you are of legal age and have given consent for any minors under your care to use this site.


6. Protection of Personal Information

We employ various technical, administrative, and organizational security measures, including encryption and authentication tools in certain cases, to safeguard your personal information. However, please be aware that no data security measures can guarantee absolute security. You can assist in protecting your data by taking reasonable steps to prevent unauthorized disclosure or misuse of your personal information.

We take reasonable precautions and follow industry best practices to ensure that your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information, it is encrypted using secure socket layer technology (SSL). While no method of transmission over the Internet or electronic storage is 100% secure, we adhere to all PCI-DSS requirements and implement additional industry standards.


Cookies

Like many websites, supput.com uses "cookies" to track your visit and improve our services. Cookies are small text files that a web server transfers and stores on your computer or mobile device. They do not personally identify you unless you have provided personal information to supput.com. Cookies help us improve our sites and services by estimating audience size, storing information about your preferences, and enhancing search speed. Most web browsers accept cookies by default, but you can disable this feature if you prefer. Please note that disabling cookies may limit access to certain sections of our sites or services.


7. Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy or as disclosed at the time of collection, unless otherwise required or permitted by law. For example, we keep your account profile information as long as you have a supput.com account. However, we may retain your purchase history for a longer period to comply with legal, tax, accounting, and record-keeping obligations, administer returns and warranty programs, conduct research and development, ensure safety, and protect or establish our rights. 


Payments

Regarding payment information, we store purchase transaction data only as long as necessary to complete the transaction. Once complete, we delete your purchase transaction information. All credit card information is encrypted following the Payment Card Industry Data Security Standard (PCI-DSS).

Our store adheres to the standards set by PCI-DSS, managed by the PCI Security Standards Council, which includes brands like Visa, MasterCard, American Express, and Discover. These requirements ensure the secure handling of credit card information by our store and service providers.

 

8. Using the supput.com Platform with Third-Party Products and Services

In general, the third-party providers we use collect, use, and disclose your information to the extent necessary to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and transaction processors, have their own privacy policies regarding the information we must provide for purchase-related transactions. We recommend reviewing their privacy policies to understand how they handle your personal information.

Keep in mind that some providers may be located in or have facilities in a different jurisdiction than you or us. If you choose to proceed with a transaction involving a third-party service provider, your information may become subject to the laws of the jurisdiction(s) in which that provider or its facilities are located. For example, if you are in Canada and your transaction is processed by a payment gateway in the United States, your personal information used in that transaction may be disclosed under United States legislation, including the Patriot Act. Once you leave our store's website or are redirected to a third-party website or application, this Privacy Policy and our website's Terms of Service no longer govern you.

Our Platform may include links to third-party websites and apps for your convenience or information. These linked sites and/or apps have their own privacy notices or policies, which we encourage you to review. We are not responsible for their content, use of websites or apps, or privacy practices if they are not owned or controlled by us.


9. Changes to Our Privacy Policy

Applicable laws and our practices evolve over time. If we update our Privacy Policy, we will post the changes on our Platform. In the event of significant changes in the way we process your personal information, we will provide prior notice, including via email or, when legally required, request your consent before implementing such changes. We encourage you to read our Privacy Policy regularly to stay informed about our practices.


10. Questions, Feedback and Metrics

We welcome questions, comments, and concerns regarding our privacy policy and practices. If you wish to provide feedback, have questions or concerns, or want to exercise your rights related to your personal information, please use our supput.com Contact Us Page.

You may also reach out to Consumer Services at (1.888.692.3587) or send us an email at [email protected].